Refund Policy

Last updated: October 3, 2025

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Digital Products Exceptions How to Request a Refund Contact Us

At Knit by Machine, we strive to provide high-quality resources and support. Please review our refund policy below.

1. Digital Products

Because our products are digital (patterns, wizards, tutorials), we cannot offer refunds once you've accessed or downloaded them. We encourage you to review all available previews and descriptions before purchasing.

2. Exceptions

If you experience technical issues that prevent you from accessing your purchase, please contact us at contact@knitbymachine.com, and we'll work to resolve the problem.

3. How to Request a Refund

If you believe you're eligible for a refund based on the exceptions noted above, please contact us at contact@knitbymachine.com with your order details and a description of the issue.

4. Contact Us

If you have any questions about this Refund Policy, please contact us at contact@knitbymachine.com.